Mission Critical Support ‒ Onsite Support for Exceptional Escalations
Mission Critical Support ‒ Onsite Support for…
Dealing with support requests is something Technical Account Managers (TAMs) do on a regular basis. For the most part, they go according to a pretty well-rehearsed script. A Support Request (SR) is logged, a support engineer is engaged, the TAM manages the issue according to SLAs and customer requirements, and a resolution […] The post Mission Critical Support ‒ Onsite Support for Exceptional Escalations appeared first on VMware TAM Blog.